Tracking

International Courier Tracking: How It Works

What each tracking status means, from booking to delivery.

Quick answer

Enter your CPL/AWB number on the Track Shipment page. Statuses run from Booked and Picked Up through In Transit, Customs and Cleared to Out for Delivery and Delivered.

Your tracking number

Every CPL shipment gets a tracking (AWB) number when it is booked. Use it on our Track Shipment page or share it with us on WhatsApp.

Tracking statuses explained

  • Booked – shipment created
  • Picked Up – collected from you
  • In Transit – moving between facilities
  • Hub – being sorted at a hub
  • Customs – under customs review
  • Cleared – released by customs
  • Out for Delivery – with the delivery agent
  • Delivered – handed to the recipient

Need help with this?

Our international courier team can take care of it for you.

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