Tracking
Track Your Shipment
One tracking number, whichever carrier is handling your shipment.
Track shipment
Where Is My Shipment?
Enter your CPL or AWB number to check the status of your shipment, whichever carrier is handling it.
- 1Booked
- 2Picked Up
- 3In Transit
- 4Hub
- 5Customs
- 6Cleared
- 7Out for Delivery
- 8Delivered
Status guide
What Your Tracking Status Means
- 1
Booked
Your shipment has been created and a tracking number issued.
- 2
Picked Up
We have collected the shipment from your address.
- 3
In Transit
The shipment is moving between facilities or countries.
- 4
Hub
It is being sorted at a hub for the next leg of the journey.
- 5
Customs
Customs is reviewing the shipment and its documents.
- 6
Cleared
Customs has released the shipment for delivery.
- 7
Out for Delivery
The shipment is with the local delivery agent.
- 8
Delivered
The shipment has been handed to the recipient.
FAQs
Tracking FAQs
Where do I find my tracking number?
Your CPL / AWB tracking number is on the booking receipt we share with you by WhatsApp, SMS or email after pickup.
Why hasn’t my tracking updated?
Tracking usually updates when a shipment is scanned at a facility. Long flights or customs processing can mean a gap between updates. If there is no update for a few days, contact us.
My shipment is held in customs. What should I do?
Customs may need more information or duty payment from the recipient. Message us with your tracking number and we will help resolve it.